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Policy","Refund Policy, Return Policy Holink, Link in Bio Profile","refund-policy","By purchasing a subscription plan or using Holink services, users are deemed to have read, understood, and agreed to this Refund Policy.",{"labels":34},[35],{"label":36,"type":37,"keyName":38,"metaDescription":39},"标签1","name","","his Refund Policy explains the conditions, rules, and procedures related to refund requests when users use the subscription services provided by Holink",{"facebook":41,"twitter":43},{"title":29,"description":32,"image":42},"https://file.holink.com/admin/654aee7d673345f0a0ab89ee7ec514cb.jpg",{"title":38,"description":38,"image":38,"useDataFromFacebook":7},{"robotsMeta":45,"canonicalUrl":46},"index","/refund-policy",[],[49,51,54],{"langCode":50,"permalink":31},"en",{"langCode":52,"permalink":53},"id","kebijakan-pengembalian-dana",{"langCode":55,"permalink":56},"zh-CN","holink-退款政策",1772106051,1773744697,{"code":4,"message":5,"timestamp":6,"data":60,"success":7},{"id":26,"type":61,"content":62,"publishStatus":16,"publishTime":58,"effectiveFrom":5,"updateBy":63,"updateDate":58},4,"{\"time\":1773633140608,\"blocks\":[{\"id\":\"bRIj4TVmim\",\"type\":\"header\",\"data\":{\"text\":\"Refund Policy\",\"level\":1},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"ncbvF5SZg7\",\"type\":\"paragraph\",\"data\":{\"text\":\"This Refund Policy explains the conditions,\\nrules, and procedures related to refund requests when users use the\\nsubscription services provided by \u003Cb>PT Holink Solusi Digital (“Holink”)\u003C/b>.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"owD-MFfTnr\",\"type\":\"paragraph\",\"data\":{\"text\":\"By purchasing a subscription plan or using\\nHolink services, users are deemed to have read, understood, and agreed to this\\nRefund Policy.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"VU3umD7Syv\",\"type\":\"paragraph\",\"data\":{\"text\":\"This Refund Policy constitutes an integral\\nand inseparable part of the \u003Cb>Holink Terms of Use \u003C/b>\u003Cb>(“Terms of Use”).\u003C/b>\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"N3xeuYkfzn\",\"type\":\"header\",\"data\":{\"text\":\"Refund Request Conditions  \",\"level\":2},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"k6BeHIzeF4\",\"type\":\"paragraph\",\"data\":{\"text\":\"Users may submit a refund request within 14\\ncalendar days from the date of payment.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"C_-1y5LtMy\",\"type\":\"paragraph\",\"data\":{\"text\":\"Refund requests must be submitted through\\nthe official channels provided by Holink.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"b8RUqIF0SS\",\"type\":\"paragraph\",\"data\":{\"text\":\"Holink may verify payment information and\\naccount information before processing a refund.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"Ky3s0t_fDR\",\"type\":\"paragraph\",\"data\":{\"text\":\"Refund requests submitted after 14 days\\nfrom the payment date will not be processed.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"c6HFGjRAyn\",\"type\":\"header\",\"data\":{\"text\":\"Subscription Cancellation\",\"level\":2},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"qnWJM43fye\",\"type\":\"paragraph\",\"data\":{\"text\":\"Users may cancel their subscription at any\\ntime through their Holink account.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"aEUg2LH7ho\",\"type\":\"paragraph\",\"data\":{\"text\":\"If a user cancels the subscription within\\n14 days after payment, the user may apply for a refund in accordance with this\\nRefund Policy.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"X6UgHUEfN7\",\"type\":\"paragraph\",\"data\":{\"text\":\"If a user cancels the subscription after\\nmore than 14 days, the payment made will not be refunded, but the subscription\\nwill remain valid until the end of the current subscription period.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"cjs3yGf8en\",\"type\":\"paragraph\",\"data\":{\"text\":\"If the user only cancels the subscription\\nbut does not submit a refund request within 14 days from the payment date, the\\nsubscription will remain active and the user may continue to use the service\\nuntil the end of the current subscription period.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"PrfxAAT94P\",\"type\":\"paragraph\",\"data\":{\"text\":\"If a refund request is approved, the user\\nwill no longer be able to use paid features, and the account will revert to a\\nstandard free account status on the Holink platform (default personal page).\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"sateGLnptm\",\"type\":\"header\",\"data\":{\"text\":\"Automatic Renewal\",\"level\":2},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"N5wx6s4GP7\",\"type\":\"paragraph\",\"data\":{\"text\":\"Certain Holink subscription plans may\\nautomatically renew depending on the type of plan selected by the user.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"8rn3595vkg\",\"type\":\"paragraph\",\"data\":{\"text\":\"If the user does not wish to continue using\\nthe service, the user should manage or cancel the subscription before the\\nrenewal date.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"ddr2lH8njM\",\"type\":\"paragraph\",\"data\":{\"text\":\"If a payment occurs due to automatic\\nrenewal, the user may still apply for a refund within 14 days from the renewal\\npayment date in accordance with this Refund Policy.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"uW2epXVokB\",\"type\":\"header\",\"data\":{\"text\":\"Free Trial\",\"level\":2},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"J3AMBemQzf\",\"type\":\"paragraph\",\"data\":{\"text\":\"If Holink offers a free trial, users may\\nuse the relevant services free of charge during the trial period, and no fees\\nwill be charged before the trial period ends.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"x-BEnO6ABN\",\"type\":\"paragraph\",\"data\":{\"text\":\"After the free trial period ends, if the\\nuser does not cancel the subscription before the end of the trial period, the\\ncorresponding paid subscription will automatically begin and the applicable\\nsubscription fee will be charged.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"7GpRbXO8_m\",\"type\":\"paragraph\",\"data\":{\"text\":\"For the first subscription payment made\\nafter the free trial ends, users may still apply for a refund according to the\\n14 (fourteen) day refund period stated in this Refund Policy.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"odnfQ85Zmc\",\"type\":\"paragraph\",\"data\":{\"text\":\"If the user's refund request is approved,\\nthe corresponding paid subscription will be terminated, and the user account\\nwill revert to a standard user account status and will no longer be able to use\\nthe relevant paid features.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"fdQugTAj91\",\"type\":\"header\",\"data\":{\"text\":\"Refunds in Case of System Errors\",\"level\":2},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"OYhYbqE3Gv\",\"type\":\"paragraph\",\"data\":{\"text\":\"If a user believes that a payment issue is\\ndirectly caused by Holink’s system or error, the user may submit a refund\\nrequest to Holink. After conducting a reasonable internal assessment, Holink\\nmay consider issuing a refund under specific circumstances, including but not\\nlimited to:\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"tX5RByBvD3\",\"type\":\"paragraph\",\"data\":{\"text\":\"i. Verified duplicate charges by Holink;\\nii. Significant and ongoing technical failures confirmed through Holink’s\\ntechnical evaluation, which cause the user to be unable to normally use or\\nsignificantly access the service for a certain period of time; or\\niii. Verified unauthorized transactions or fraudulent activities.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"4G5vXilHJr\",\"type\":\"paragraph\",\"data\":{\"text\":\"Holink will review and process the relevant\\nrefund requests based on reasonable internal evaluation results.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"lXEloVUXpa\",\"type\":\"paragraph\",\"data\":{\"text\":\"All refund requests must undergo Holink’s\\ninternal verification process. Holink will make a decision based on the\\nspecific circumstances and will notify the user of the result within a\\nreasonable timeframe.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"Mv3YcMycmR\",\"type\":\"header\",\"data\":{\"text\":\"How to Request a Refund\",\"level\":2},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"-S1wkNUFou\",\"type\":\"paragraph\",\"data\":{\"text\":\"To request a refund, users may submit a\\nrefund request to Holink through the following methods:\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"IcZLV67oO8\",\"type\":\"paragraph\",\"data\":{\"text\":\"• Fill in the refund request form:\\n\u003Ca href=\\\"https://forms.gle/gnyBAjqVc92fiRLr8\\\">https://forms.gle/gnyBAjqVc92fiRLr8\u003C/a>\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"fc8xgOK1Dh\",\"type\":\"paragraph\",\"data\":{\"text\":\"• Or send an email to:\\ncs@holink.com\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"crwPTz_8zo\",\"type\":\"paragraph\",\"data\":{\"text\":\"When submitting a refund request, users\\nmust provide the following information:\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"KyQwScxjFG\",\"type\":\"paragraph\",\"data\":{\"text\":\"• Holink registered account email\\n• Valid proof of payment\\n• Necessary explanation related to the refund request\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"0twl9O1GSc\",\"type\":\"paragraph\",\"data\":{\"text\":\"If the information submitted by the user is\\nincomplete or requires further verification, the Holink customer service team\\nwill contact the user to provide additional information or assist the user in\\ncompleting the refund request process.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"h2DQn147J4\",\"type\":\"paragraph\",\"data\":{\"text\":\"Holink will review the refund request after\\nreceiving complete information and will process it in accordance with this\\nRefund Policy.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"rGyWVUXicT\",\"type\":\"header\",\"data\":{\"text\":\"Refund Processing\",\"level\":2},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"JMvox-8v3o\",\"type\":\"paragraph\",\"data\":{\"text\":\"Approved refunds will be returned using the\\noriginal payment method used by the user.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"kqpdOJJj6I\",\"type\":\"paragraph\",\"data\":{\"text\":\"Refund processing usually takes 5 to 20\\nbusiness days, depending on the processing time of the bank or third-party\\npayment service provider.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"af8Rmqms7m\",\"type\":\"paragraph\",\"data\":{\"text\":\"Holink is not responsible for delays caused\\nby bank systems or third-party payment service providers.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"33rtBRl7DN\",\"type\":\"paragraph\",\"data\":{\"text\":\"The refund amount will not exceed the\\namount actually paid by the user during the relevant subscription period.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"zWrJPISb_O\",\"type\":\"header\",\"data\":{\"text\":\"Policy Updates\",\"level\":2},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"VG548ZUBaS\",\"type\":\"paragraph\",\"data\":{\"text\":\"Holink may update this Refund Policy from\\ntime to time. Any changes will be published on the Holink platform and will\\ntake effect from the date specified in the updated policy.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}},{\"id\":\"cYDZRVK2_r\",\"type\":\"paragraph\",\"data\":{\"text\":\"Continued use of Holink services after the\\npolicy update indicates the user’s agreement to the updated Refund Policy.\"},\"tunes\":{\"alignmentTune\":{\"alignment\":\"left\"}}}],\"version\":\"2.31.0\"}",154,{"code":4,"message":5,"timestamp":6,"data":65,"success":7},[66,69,72,75],{"id":67,"type":16,"permalink":68},"2008091676899291136","cookies-preference",{"id":70,"type":11,"permalink":71},"2008091993644773376","privacy-policy",{"id":73,"type":19,"permalink":74},"2008092243876941824","terms-and-conditions",{"id":26,"type":61,"permalink":31}]